live for today
We Provide Top Notch Service
Contact/Customer Service Centers | Staffing & Recruiting | Workflow & Process Improvement | Program & Project Management | Diversity Training & Inclusion Design
Network Implementation & Training | Data Analytics | Workflow Development | Optimization & Analysis | Program & Project Management | Six Sigma (Lean)
24/7 Helpdesk Support | Data Integration & Security | Cyber Security | System Integration & Optimization | Process Improvement & Automation | Data Analysis
We Improve Your Customer Experience
CCM Consulting Group provides staffing assistance to a variety of industries and provides virtual call center operations services. We are a minority owned consulting firm that applies project and program management knowledge with technical skills to help clients solve problems.
Our people are professional problem solvers. We employ consultants that have both consulting and real-world experience. They bring specialized knowledge to develop solutions for our clients.
- Effective communication
- Performance oriented
- Customer centric
25+ Years of
Real Results
- Culturally sensitive
- Patient
- Timeliness
One Firm
Many services
Customer Service
Our experts are highly trained in customer service best practices and are ready to put their expertise to work.
Call Management
Let us help you manage higher call volumes than ever before. We have the right people and tools to get the job done.
Quality Control
Call quality and first-call resolution is our top priority. With thorough call monitoring tools and services.
Technology
When you work with us, you can take advantage of the latest call center technologies, including a robust CRM platform.
Let's Get Started
- 1
Analyze your needs
Identify current processes, gaps, risks, and training needs.
- 2
Strategy Formulation
Create an action plan of major goals to increase productivity. - 3
Assist Implementation
Implement strategy through structure, systems, and operational processes.
Request A Call Back!
Thanks for your interest in our services. Let us know when we should reach out and give you a call to discuss your project in more detail.
- Include date & time
- Verify contact information
- Send message
Meet our team members!
Laurie Brinkley
Oliver Houston
Colby Smith
