Staffing & Onboarding

Trust CCM Consulting Group with your most important assets – your customers. Our staff speaks both English and Spanish with perfection and professionalism. Our educated work force can ensure your customer calls are handled timely, and with the utmost professionalism, and most importantly, with clear, credible and valuable answers for your customers.

Proficient Staff

The CCM team is comprised of motivated agents across a diverse range of disciplines and support channels. – all based here in the USA. Our agents enjoy a completely digital environment. Though our workplace is virtual, the team is a very tight-knit group. Capable and professional, our staff members average over 5 years of customer service / call center experience. Our agents remain current through ongoing training which encompasses crucial topics.

• Communication and listening skills
• Accuracy and verification procedures
• HIPAA compliance
• Other industry specific training

Human Resources

Let our trained HR specialist help source your local hires. We have experts in areas that include resume searches, phone screening, reference checks and appointment setting. Let us help you extend your reach into your local applicant pool by taking these time-consuming processes off your plate in a cost-effective manner.

Sourcing Our USA-based Mobile Workforce

We take great pride in recruiting CCM agents. With a unique approach for sourcing a home-based omnichannel workforce, our talent acquisition pipeline is your competitive advantage. All new agents are pre-trained in the brands they will represent in small groups by dedicated trainers. Learning is an evergreen process here as we continually expand our knowledgebase and polish our implementation and quality assurance techniques.

Requirements for CCM Agents

Several important requirements that aspiring CCM agents must meet include being genuinely friendly, driven toward achieving complete customer satisfaction, able to quickly troubleshoot issues and make confident decisions on-the-spot, and able to communicate with clear, concise verbal and written English.

Culture of Accountability and Communication

CCM agents work from home and understand that a mobile workforce must operate with individual accountability and efficient communication. Every agent must rely on their teammates to ensure client success.

World-Class Customer Support Experts

CCM Services has scaled significantly since its inception. Today, CCM has expanded its client portfolio and services to firmly address the needs of many companies across various industries from budding startups to Fortune 500 companies.